GENERAL TERMS AND CONDITIONS OF ACCOMMODATION
CASA TORNO
La Tahona · El Refugio · La GalerÃa · El Mirador
Welcome to a peaceful way of discovering Sanlúcar.
Last updated: July 2026
1. OWNERSHIP AND MANAGEMENT
These General Terms and Conditions govern the use of the tourist accommodations marketed under the CASA TORNO brand and managed by:
TORNO LIVING, S.L.
Tax ID (CIF): B26755926
Registered Office:
Calle Torno nº 8
11540 Sanlúcar de Barrameda (Cádiz)
Spain
Email:
Telephone:
+34 615 077 269
Tourist Registration Number:
VUT/CA/25950
Hereinafter, the management company shall be referred to interchangeably as CASA TORNO or TORNO LIVING, S.L.
Official Consumer Complaint Forms issued by the Regional Government of Andalusia are available to guests in accordance with applicable legislation.
2. PURPOSE
These General Terms and Conditions govern the contractual relationship between TORNO LIVING, S.L. and any person making a reservation at any CASA TORNO accommodation, whether through the official website, online travel agencies (OTAs), or any other authorized booking channel.
Their purpose is to establish the rights and obligations of both parties throughout the reservation process, the stay, and the use of the facilities.
These Terms form an integral part of the accommodation contract and shall apply throughout the entire stay.
3. ACCOMMODATION SERVICES
During their stay, CASA TORNO provides guests with a range of services typical of a professionally managed tourist accommodation establishment, designed to ensure a comfortable, safe and high-quality stay.
As part of the accommodation service, CASA TORNO offers, among others, the following:
- Comprehensive reservation management and personalised assistance before arrival, throughout the stay and after departure.
- Self check-in using electronic access systems, with the option of in-person assistance upon request or whenever circumstances require.
- 24-hour telephone and messaging support for enquiries, assistance and incident management throughout the stay.
- On-site assistance by authorised staff whenever necessary to support guests, resolve incidents, carry out maintenance or deal with urgent situations.
- Professional cleaning of the accommodation before each arrival.
- Weekly housekeeping service for stays longer than seven (7) consecutive nights.
- Weekly change of bed linen and towels for stays longer than seven (7) consecutive nights, or more frequently where expressly agreed.
- Preventive and corrective maintenance of the facilities and equipment throughout the stay.
- Temporary luggage storage before check-in or after check-out, subject to availability.
- Personalised tourist information and assistance in planning the stay, including recommendations for restaurants, wineries, transport, local activities and other tourist services in Sanlúcar de Barrameda and the surrounding area.
- Coordination with external service providers whenever necessary to ensure the proper delivery of the accommodation service.
- Security measures designed to protect guests, the facilities and the property.
The services described above form part of CASA TORNO’s standard accommodation offering and may be adapted, expanded or updated for operational, technical, organisational or safety reasons, or in order to improve the quality of the service, provided that such changes do not substantially reduce the services included in the reservation.
4. ACCEPTANCE OF THESE TERMS
By making a reservation, the lead guest declares that they have read, understood, and fully accepted these General Terms and Conditions of Accommodation.
The lead guest further declares that they are acting on their own behalf and, where applicable, on behalf of all other occupants included in the reservation, accepting responsibility for ensuring that all guests comply with these Terms.
These Terms and Conditions shall remain permanently available on CASA TORNO’s official website and may also be provided in electronic or printed form upon request.
5. RESERVATIONS
Reservations may be made through any of the following channels:
- CASA TORNO’s official website.
- Online Travel Agencies (OTAs), including Airbnb, Booking.com, Vrbo, and similar platforms.
- Email.
- Telephone.
- Any other booking channel authorized by TORNO LIVING, S.L.
All reservations are subject to availability and shall only be deemed confirmed once the guest has received a confirmation from CASA TORNO or from the booking platform through which the reservation was made.
CASA TORNO may require full or partial payment of the accommodation price and may also request a security deposit in accordance with the conditions displayed during the booking process.
6. GUEST IDENTIFICATION
All guests must present a valid government-issued identity document or passport before or during the check-in process, in accordance with Spanish legislation governing the registration of travelers.
CASA TORNO reserves the right to refuse access to the accommodation if the required documentation is not provided or if the information supplied is inaccurate, incomplete, or false.
The lead guest is responsible for the accuracy of the information provided and for ensuring that all occupants have been properly registered.
7. MINIMUM AGE
The person making the reservation must be at least 25 years of age, except in the case of family bookings where minors are accompanied by their parents or legal guardians.
CASA TORNO may request documentation to verify the age of the lead guest at any time before or during the stay.
8. MAXIMUM OCCUPANCY
Each accommodation has a maximum authorized occupancy, which must be respected at all times.
No persons other than those included in the reservation may stay in the accommodation, nor may the maximum occupancy established for each apartment be exceeded.
Failure to comply with this requirement may result in the immediate termination of the stay without refund, as well as the application of any charges provided for in these General Terms and Conditions.
9. CHECK-IN AND CHECK-OUT
Standard check-in begins at 2:00 p.m. on the day of arrival.
Standard check-out is no later than 11:00 a.m. on the day of departure.
Requests for early check-in or late check-out are subject to availability and must be approved in advance by CASA TORNO.
Remaining in the accommodation beyond the agreed check-out time without prior authorization may result in additional charges.
10. ACCESS TO THE ACCOMMODATION
Access to the accommodations is provided through electronic entry systems using individual PIN codes.
The access codes provided are personal, temporary, and non-transferable.
The lead guest is responsible for any use made of these access codes by occupants or authorized third parties.
Sharing access codes with persons who are not registered as guests is strictly prohibited.
In the event of lost access devices, tampering with locks, or any action compromising the security of the building, CASA TORNO may take any measures necessary to protect the property and its guests, charging the responsible party for any resulting costs where applicable.
11. OCCUPANTS AND VISITORS
Only guests who have been duly registered during the check-in process are permitted to enter or remain in the accommodation.
Visitors or external guests are not permitted unless prior written authorization has been expressly granted by CASA TORNO.
CASA TORNO reserves the right to request identification from any person present on the premises at any time.
12. HOUSE RULES
CASA TORNO has been designed as a place for rest, relaxation, and respect for the historic surroundings in which it is located.
Guests shall use the facilities with due care and shall conduct themselves in a respectful and considerate manner towards neighbors, other guests, and staff at all times.
Any behavior likely to cause disturbance, damage, inconvenience, or safety risks must be avoided.
13. QUIET HOURS
To ensure a peaceful environment for both guests and neighbors, quiet hours are observed daily between 10:00 p.m. and 8:00 a.m.
During this period, guests must avoid loud conversations, music, televisions at excessive volume, shouting, gatherings in common areas, or any other activity that may disturb others.
Repeated failure to observe quiet hours may result in the early termination of the stay.
14. PARTIES AND EVENTS
Parties, bachelor or bachelorette celebrations, events, large gatherings, or any activity incompatible with the peaceful and residential nature of the property are strictly prohibited.
CASA TORNO reserves the right to refuse admission or cancel a reservation if there are reasonable grounds to believe that the booking has been made for any such purpose.
15. ILLEGAL ACTIVITIES
Any activity that violates applicable law is strictly prohibited.
In particular, guests may not:
- Consume, possess, cultivate, manufacture, or traffic illegal narcotic or psychotropic substances.
- Engage in criminal or unlawful activities of any kind.
- Use the accommodation for any purpose other than the agreed tourist accommodation.
- Carry out any activity that may endanger the safety of persons or property.
CASA TORNO reserves the right to report any conduct that may constitute a criminal or administrative offense to the competent law enforcement authorities.
16. NON-SMOKING POLICY
Smoking is strictly prohibited inside all apartments and in all indoor common areas of the building.
This prohibition includes cigarettes, cigars, pipes, electronic cigarettes, vaping devices, and any other smoking or inhalation devices.
Failure to comply with this policy may result in a minimum charge of €250, without prejudice to CASA TORNO’s right to recover the full amount of any damages incurred, including specialized cleaning, odor removal, and loss of income resulting from the temporary inability to rent the accommodation.
17. PETS
Pets are not permitted in any accommodation unless expressly authorized in writing by CASA TORNO.
Where permission is granted, specific conditions applicable to the stay may be established.
18. PROPER USE OF THE ACCOMMODATION
Guests agree to use the accommodation responsibly and with the care expected of a reasonable occupant.
In particular, guests shall:
- Keep the apartment reasonably clean and tidy.
- Use furniture, appliances, and equipment appropriately.
- Ensure doors and windows are securely closed when leaving the accommodation.
- Turn off air conditioning or heating when absent for extended periods.
- Keep doors and windows closed while climate control systems are operating.
- Report any malfunction, damage, or incident as soon as it is detected.
Guests shall not alter or interfere with the building’s electrical, plumbing, telecommunications, air-conditioning, or any other technical installations.
19. ACCOMMODATION INVENTORY
Each accommodation includes an inventory of furniture, appliances, household items, equipment, and decorative elements.
Unless otherwise reported within the first twenty-four (24) hours following check-in, the guest acknowledges that the accommodation and its contents have been received in good condition, clean, complete, and in proper working order.
The inventory may be provided in either physical or digital format and shall form part of the accommodation documentation.
20. DAMAGE TO THE PROPERTY
The lead guest shall be liable to TORNO LIVING, S.L. for any loss, damage, or deterioration caused during the stay by themselves or by any registered guest or authorized visitor.
This includes, but is not limited to:
- Furniture
- Appliances
- Decorative items
- Kitchenware
- Linen and textiles
- Access systems
- Building installations
- Common areas
TORNO LIVING, S.L. may recover the full cost of repair or replacement of damaged items, together with any reasonably related expenses, including labor, transportation, extraordinary cleaning, and loss of income where the accommodation cannot be rented due to the damage caused.
21. SECURITY DEPOSIT
CASA TORNO may require a security deposit before check-in.
The purpose of the deposit is to guarantee compliance with these General Terms and Conditions and, where applicable, to cover:
- Property damage
- Breakages
- Missing items
- Extraordinary cleaning
- Breach of these Terms and Conditions
- Costs resulting from negligent or improper conduct
The security deposit will be refunded once the accommodation has been inspected and confirmed to be in satisfactory condition.
Any retention of all or part of the deposit shall always be duly justified.
22. CHARGES FOR BREACH OF THESE TERMS
Without prejudice to CASA TORNO’s right to recover the full amount of any actual damages suffered, the following minimum charges may apply:
- Smoking inside the accommodation: €250
- Unauthorized parties or events: €250
- Unregistered guests: €100 per person
- Extraordinary cleaning: Actual cost incurred
- Lost access devices or compromised access codes: Replacement or reprogramming cost
- Damage to or loss of property: Repair or replacement cost
Where the actual damages exceed the above amounts, CASA TORNO reserves the right to recover the full economic loss incurred.
23. VIDEO SURVEILLANCE
To ensure the safety of guests, protect the property and its facilities, and prevent vandalism or unlawful activities, CASA TORNO operates a video surveillance system installed exclusively in certain common areas and building entrances.
Security cameras are currently located in:
- Main entrance
- Shared courtyard
- Garage
No cameras record inside the apartments or in bathrooms, bedrooms, or any other areas intended for guests’ privacy.
The data controller responsible for the processing of the recorded images is:
TORNO LIVING, S.L.
Tax ID (CIF): B26755926
Recorded images are processed solely for the following purposes:
- Protecting the safety of guests, staff, and visitors.
- Safeguarding the building and its facilities.
- Controlling access to the premises.
- Investigating incidents or property damage.
- Complying with legal obligations.
- Responding to requests from law enforcement agencies or judicial and administrative authorities.
Recordings shall be retained only for the legally established period and, as a general rule, for a maximum of 30 days, unless they must be preserved due to an ongoing investigation, legal proceedings, or a legal requirement.
Access to recordings is strictly limited to authorized personnel of TORNO LIVING, S.L. and, where legally required, to the competent authorities.
The existence of the video surveillance system is clearly indicated by appropriate signage displayed at the entrances to the building.
By making a reservation and entering the monitored areas, guests acknowledge that they have been informed of the existence of this surveillance system.
24. PERSONAL BELONGINGS
Guests are solely responsible for the safekeeping of their personal belongings throughout their stay.
CASA TORNO and TORNO LIVING, S.L. shall not be liable for the loss, theft, misplacement, or damage of money, jewelry, documents, electronic devices, luggage, or any other personal property brought onto the premises by guests or their companions, except where such loss or damage results from intentional misconduct or gross negligence attributable to the company.
Guests are encouraged to keep doors securely locked and take all reasonable precautions to protect their personal belongings.
25. MAINTENANCE ISSUES AND INCIDENTS
Guests must notify CASA TORNO as soon as reasonably possible of any malfunction, damage, abnormal operation, or incident detected during their stay.
Failure to report an issue where such omission results in additional damage may give rise to liability on the part of the guest.
26. RIGHT OF ACCESS TO THE ACCOMMODATION
To ensure the safety of the building, respond to emergencies, or carry out essential maintenance work, personnel authorized by CASA TORNO may enter the accommodation whenever strictly necessary.
Whenever circumstances permit, guests will be informed in advance.
In cases of emergency, risk to persons or property, water leaks, fire, serious equipment failure, or reasonable suspicion of a serious breach of these General Terms and Conditions, access may be made without prior notice.
27. CANCELLATION POLICY
Reservations made directly with CASA TORNO are subject to the cancellation policy in force at the time the reservation is made.
Unless a different cancellation policy is expressly stated during the booking process, the following conditions shall apply:
- More than 30 days before arrival: 100% refund of all amounts paid.
- Between 15 and 30 days before arrival: 50% refund of the amounts paid.
- Less than 15 days before arrival: No refund.
Reservations made through Online Travel Agencies (OTAs), including Airbnb, Booking.com, Vrbo, or similar platforms, shall also be subject to the specific cancellation policies established by the respective platform.
28. EARLY TERMINATION OF THE STAY
CASA TORNO reserves the right to terminate the accommodation agreement immediately and require guests to leave the property without any refund if any of the following circumstances occur:
- Unauthorized parties or events.
- Serious breach of the house rules.
- Repeated disturbance of neighbors or other guests.
- Use, possession, or trafficking of illegal drugs.
- Illegal activities.
- Exceeding the maximum authorized occupancy.
- Allowing unregistered persons access without authorization.
- Intentional or negligent damage to the property.
- Tampering with access, security, or video surveillance systems.
- Any other serious breach of these General Terms and Conditions.
Where necessary, CASA TORNO may request the assistance of the competent law enforcement authorities.
29. LIMITATION OF LIABILITY
TORNO LIVING, S.L. shall not be liable for any loss, damage, or inconvenience arising from:
- Temporary interruptions or failures in the supply of water, electricity, gas, internet, or telecommunications beyond its reasonable control.
- Actions or omissions of third parties.
- Adverse weather conditions.
- Force majeure events.
- Decisions or actions taken by public authorities.
- Unforeseeable failures of building installations or equipment.
In all cases, CASA TORNO’s liability shall be limited to the extent permitted under applicable law.
30. NO RIGHT OF PERMANENT RESIDENCE
The accommodation is provided exclusively for temporary tourist accommodation purposes.
A reservation does not grant any right to establish permanent residence, register the property as a legal address, create a residential tenancy, claim possession, or acquire any right other than the temporary accommodation expressly contracted.
31. PERSONAL DATA PROTECTION
Personal data provided by guests shall be processed by TORNO LIVING, S.L. for the following purposes:
- Managing reservations.
- Executing the accommodation contract.
- Complying with legal obligations relating to guest registration.
- Processing payments and issuing invoices.
- Responding to enquiries and incidents.
- Ensuring the security of the establishment through the video surveillance systems installed in the common areas.
Personal data shall be processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Spanish Organic Law 3/2018, and all other applicable data protection legislation.
Guests may exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability by contacting:
TORNO LIVING, S.L.
Calle Torno nº 8
11540 Sanlúcar de Barrameda (Cádiz)
Spain
Email:
32. PREVALENCE OF BOOKING PLATFORM TERMS
Where a reservation is made through an Online Travel Agency (OTA), including Airbnb, Booking.com, Vrbo, or similar platforms, the specific terms and conditions of the relevant booking platform shall also apply.
In the event of any inconsistency between those terms and these General Terms and Conditions, the applicable law shall prevail and, where compatible, the provisions offering the greatest protection for the safety of the establishment, peaceful coexistence, and the proper provision of accommodation services shall take precedence.
33. AMENDMENTS TO THESE TERMS
TORNO LIVING, S.L. reserves the right to amend these General Terms and Conditions whenever necessary to reflect changes in legislation, technical requirements, or the services provided.
Any amendments shall not affect reservations that have already been confirmed unless such changes are required by law.
The version published on CASA TORNO’s official website shall always be the version in force.
34. GOVERNING LAW AND JURISDICTION
These General Terms and Conditions shall be governed by the laws of Spain.
Any dispute arising from the interpretation or performance of these Terms shall be submitted to the courts having jurisdiction under the applicable legislation.
Where the guest qualifies as a consumer, jurisdiction shall lie with the courts determined by the applicable consumer protection legislation.
FINAL PROVISION
By making a reservation and accessing the accommodation, guests acknowledge that they have read, understood, and fully accepted these General Terms and Conditions of Accommodation.
CASA TORNO sincerely appreciates the cooperation of all guests in preserving the peaceful, respectful, and welcoming character of the property, helping to ensure that every stay is an enjoyable experience both for our visitors and for those who live in our neighborhood.
CASA TORNO
La Tahona · El Refugio · La GalerÃa · El Mirador
Welcome to a peaceful way of discovering Sanlúcar.